Refund Policy

PR MOBILITY LIMITED, company number 81542504, Flat A, 15/F, Hillier Commercial Building, 65-67 Bonham Strand East, Sheung Wan, Hong Kong. Email: info@pr-mobility.com.

1. What this policy covers

• Module 1, for beginners (3 months)
• Full program, Module 1 + 2 (6 months)
• Coaching 1:1 (3 months)

2. Cancelling before the program starts

You can cancel within 14 days of your payment if your program has not started yet. In that case we refund 100% of the price you paid.

3. Once the program has started

Your program starts on the agreed start date: the day you get access to the recorded lessons or have your first coaching session. From that day the payment is not refundable, except as described in point 6 or where the law gives you a right to a refund.

4. How to ask for a refund

Email info@pr-mobility.com with:

• your full name,
• the package name,
• the date of your payment.

5. When you get an answer and the money

We reply within 5 business days. We pay approved refunds within 14 days, to the bank account you paid from and in the currency you paid in.

6. If we cancel

If we cancel a live session or a coaching session, we offer you two new dates. If neither date works for you, you get a recording of the session. If we cannot deliver the program you paid for, we refund the part we did not deliver.

7. What we do not refund

Sessions that have already taken place, including live sessions you chose not to join, and lessons you have already had access to.

8. Your consumer rights

Nothing in this policy limits the rights you have under consumer law that cannot be excluded. This applies in particular to consumers in the European Union, including Poland.

9. Contact

Email: info@pr-mobility.com. Address: Flat A, 15/F, Hillier Commercial Building, 65-67 Bonham Strand East, Sheung Wan, Hong Kong.